CUSTOMER CARE

For general enquiries, press, collaborations and returns/exchanges:

hello@thecowboystudio.com.au

DOMESTIC (within Australia):

Australia Post Standard $10.00 (AUD) - Up to 10 business days

Australia Post Express $15.00 (AUD) - Up to 4 business days

NEW ZEALAND

Australia Post Standard International $20.00 (AUD) - Up to 30 business days

REST OF WORLD

Australia Post Standard International $30.00 (AUD) - Up to 30 business days

PLEASE NOTE:

All shipping time frames are average estimates. You may experience delays over busy periods. Once your item is dispatched you will receive a confirmation email to track your order. Please allow 24 hours for Australia post to register your tracking number.

We have no control of your item after it has been dispatched. For any lost or delayed items please contact Australia post directly, this will be the most efficient way to track your item.

To avoid disappointment and delays please ensure that all information provided at checkout is correct. Once your order has left our warehouse we cannot alter these details.

International customs charges are the responsibility of the customer. If delivery is delayed please contact the postal company of your country to avoid delays in customs.

As a small business we do not refund returns however are happy to offer store credit so you can exchange for a new size or different item. All items are checked for quality and condition prior to posting and are only dispatched if they are in perfect condition. To lodge an exchange please email hello@thecowboystudio.com.au with your order number. You can find your order number in your confirmation email.

You will receive return instructions via email. Please allow up to 2 business days for a response. Store credits are available to the value of your item (not including shipping) providing the items are brand new (exchange lodged within 7 days of item being delivered), undamaged and unworn.

Please note that customers are responsible for return shipping costs and providing tracking information.

If item was purchased using a shipping discount code (eg. a code providing free domestic express shipping) the discounted amount (eg. $15.00 domestic express shipping) will be deducted from the store credit.

If you have any questions please email hello@thecowboystudio.com.au.